What to Do If Your Child Is Experiencing Difficulties at School

At Mesne Lea Primary School, our utmost priority is to foster a nurturing environment where every child feels safe, valued, and inspired to achieve their fullest potential. We recognise that strong partnerships between parents, staff, and governors are fundamental to creating a positive and supportive school community.

We sincerely hope that your child is happy, settled, and enjoying their learning journey with us. However, we appreciate that, occasionally, challenges may arise. When this happens, we are here to work closely with you to resolve any concerns promptly and effectively.

Step One: Engage with Your Child’s Class Teacher

If you have concerns regarding your child’s experience at school, we encourage you to contact your child’s class teacher as the first point of communication. This can be done via phone, in person, or through Class Dojo. Prior to your conversation, please consider what you hope to achieve from the discussion and share this to help guide a positive dialogue.

If you feel the concern remains unresolved, please arrange a further meeting with the teacher to explore next steps collaboratively.

Step Two: Contact the Phase Standards Leader

Should you feel the matter requires further attention, the next step is to contact the appropriate Phase Standards Leader via email at mesnelea@prestoleetrust.org. They will be pleased to meet with you and support you in finding a resolution:

• Upper Key Stage 2: Mrs. P Evans

• Lower Key Stage 2: Miss J Gibson

• Key Stage 1: Mrs. L Stott

• Early Years Foundation Stage: Miss D Alexander

Step Three: Consultation with Senior Leadership

If concerns continue after meeting with the Phase Leader, please request a meeting with one of our Assistant Head Teachers or the Deputy Head Teacher who can offer additional support and guidance:

• Assistant Head Teacher, KS2: Mr. P Evans

• Assistant Head Teacher, KS1/EYFS: Mrs. L Stott

• Assistant Head Teacher and SENCO: Ms. K Dougill

• Deputy Head Teacher: Mrs. A Cartwright

Step Four: Meeting with the Headteacher

In the rare event that the issue remains unresolved, you are warmly invited to meet with our Headteacher, Ms. Unsworth. We are committed to listening attentively and working collaboratively to ensure the best possible outcome for your child.

Where necessary, the Headteacher may involve a governor to provide further support and advice.

Final Step: Formal Complaints Procedure

If after all previous steps you feel your concern has not been satisfactorily addressed, you may wish to initiate a formal complaint in accordance with our Complaints Policy. We encourage careful consideration before taking this step, as our preference is always to work together informally and constructively.

Our Commitment to You

We understand that occasional concerns are a natural part of school life, and we want to assure you that your voice matters. Early and open communication is key to resolving issues swiftly and amicably. By fostering strong, respectful partnerships, we can ensure a positive and enriching experience for every child at Mesne Lea Primary School.

Thank you for your continued support and trust in our school community.